Delivery, Turnaround, Cancellations and Returns
Turnaround
Due to the nature of my products being handmade and personalised, they will take a certain amount of time to be produced. With seasonal times being much busier making times will be extended and notified within the disclaimer on the announcement bar that is displayed on the top of the website page throughout. Please check the making time that is stated in the disclaimer before placing an order.
CANCELLATIONS/REFUNDS
Being a small handmade business my making time can be lengthy especially in busy seasons. Information on making time and delivery is set on the announcement bar which is displayed on the top of the page throughout the website. Please note due to the cost of transactions and the fees that occur I am unable to offer a refund due to these costs. Please check the description and the announcement bar disclaimer for the making time on orders, thank you.
Delivery Costs
Delivery cost will be calculated at checkout. Generally, most items depending on quantity and weight are sent standard delivery large letter size which ranges from £2.99. Items that are higher in quantity and that can't be sent as a large letter size will be sent as a small parcel standard delivery starting from £4.99 depending on the value of the order. For UK delivery times, we offer a standard delivery on all orders which can take 2-3 days to arrive depending on how Royal Mail are running
Correct Delivery Information
Unfortunately, we can not be liable for orders that do not arrive at their destination due to incorrect delivery information being provided at checkout. Therefore, please ensure that you supply your full name and correct delivery address (including postal code and country of destination) when placing your order.
RETURNS
I am happy to accept returns within 14 days of receipt providing your items are not damaged or broken. Personalised or bespoke items cannot be returned - please see details below.
Please contact me by email at hollyemilydesigns87@gmail before returning any goods, and quote your full name, delivery address and order number. I will then contact you to arrange a refund or exchange and to organise the return. Please note original and return postage is non refundable and you will be required to cover any postage costs back to me (I do recommend sending your items tracked as I cannot be held liable if the item is to go missing in the post).
Returned products must be sent back in perfect condition and in original, undamaged packaging so that I am able to re-sell. Once received by us, providing they are in sale-able condition you will be refunded for the full cost of the product(s) as soon as possible to the same credit/debit card you used to pay for your order. Please note that the refund may take a few days to reach your account (this will depend on individual banking times).
Alternatively you may choose to exchange your product(s). In this instance you will need to cover the cost of postage or shipping of the new item(s) (which we will endeavour to keep to a minimum).
We are unable to offer a full refund or exchange for items that are not received back in perfect, saleable condition, so please ensure that they are well packaged and protected before sending. We reserve the right to reduce the refund to reflect any reduction in the value of the returned goods. Unfortunately we can not be liable for any damage that may occur in transit, so it is advisable to ensure that any returned items are well packaged and protected before sending.
PERSONALISED ITEM RETURNS
We are unable to offer a full refund or exchange for any personalised items or bespoke designed products. Any personalised or bespoke items already made cannot be cancelled, irrespective of whether they have been dispatched or not.
FAULTY/DAMAGED ITEMS
If your order arrives damaged or is faulty please get in contact via hollyemilydesigns87@gmail.com and a replacement will be re sent out to you.